FAQs

If you can't find the answer to your question below, then contact us and we will do our best to answer your query as soon as we can.

FREQUENTLY ASKED QUESTIONS

How long will my project take?

Websites take anything from 7-21 days but this purely depends on how soon you get all the content to us. Each customer is different and either provide us with all the content up front or drip feed us. We have no preference so its up to you when you want the website to go live.

Based on your individual needs, we may be able to accommodate express delivery requests, subject to availability.

How does the design process work?

We will ask you to complete a short design questionnaire and then if we have any questions we will discuss them with you. Then we will undertake research on your industry to be able to create a design concept.

What does the design questionnaire ask?

In order for us to design a concept for your website and / or logo we ask you to complete the following questions. Please note that we offer unlimited revisions of the design until you are 100% happy to sign it off.

1) What does your company do, and what is the purpose of your website?
2) What pages would you like on the website? (e.g. Home, About, Services, Contact).
3) List any websites you like. Perhaps from a color, style or layout point of view. Please note that the website does not have to be the same type of business, we are just trying to understand the style that you require.
4) What is the target audience of your company / website?
5) Please tell us if you have an existing logo and color scheme. If not, is there a colour scheme or logo idea that you would like to suggest?
6) Do you have any companies in the same field that you are competing against? If you know of any, please provide the name or website address of them.
7) If you have anything else that you feel has not been covered by this questionnaire please list your comments here.

How can I pay for my project?

We accept debit cards, credit cards or bank transfers. When you sign up you will need to pay 50% upfront with the balance due when your site goes live. Our hosting charge starts from when you sign up.

Do I need a SSL certificate on my website?

There is an increasing importance being driven by both browser development companies and Google for websites to have a SSL certificate where forms exist. In simple terms this just means that the form data being sent over the internet is encrypted and less likely to then be read by third parties. We agree that making forms secure helps make the internet more secure and may also help your website rank better in Google and therefore we suggest that you consider a SSL certificate for your website. If you are an e-commerce website then we believe that it is essential that you have a SSL certificate for your website.

Can I update my website once it is live?

Yes. Every website that we build is built using Editir. When it goes live we will give you a training session so that you are comfortable with basic changes. Sometimes if the change is more involved or requires new design input you may want to ask us to do it for you and this would fall under our standard hourly charge.

Can you show me examples of your work?

Yes. Please take a look at our portfolio pages. We also include examples on the different packages under our “our work” tab along with some industry focused examples under our “sector tab”.

I already have hosting, a domain or email

That’s no problem at all. There are various different options, please contact us so that we can discuss the best configuration for you. Please note that our service is only offered as a hosted solution so your website will ultimately need to be hosted by us.

What are the benefits of having a business email domain?

A domain name email address, like [email protected], helps your business or brand look more professional and foster improved trust with prospects, customers, and visitors.

Ultimately it helps promote your website and company. Each time you send an email from a domain-based email address, you are reinforcing the name of your business, blog, or website to your visitors, which helps your visitors remember where to go when they need your services.

Do you take any deposits?

To be able to start on your website, we need to receive 50% of the fee upfront and the remaining 50% when the website goes live.

Do I need to pay any fees for my website once it is live?

We do not charge you any monthly fees to host your website. The only fees are a yearly renewal fee and any other fees such as an increased mailbox or a feature such as live chat, or a booking form. Contact us for any specific requirements.